Assistant Nurse Manager - After Hours Answer Line Exchange

Additional Information About the Role

The Answer Line provides after-hours exchange and nurse triage services for about 250 subscribing community pediatricians in St. Louis and surrounding areas.  The exchange is a 365/24/7 operation that handles incoming calls from patients (parents), physicians, labs, hospitals, pharmacies, etc.  Exchange staff utilize subscribing physician preferences to route calls appropriately.  The exchange provides additional services for St. Louis Children’s Hospital including management of admit and discharge notifications.

• Great leadership opportunity!
• Full-time; benefits eligible
• Hours: mostly daytime hours, but will require flexibility to support evenings, weekends, or holidays depending on operational need or training
• Admin on-call requirement – one week per month 

Location:

• Hybrid: combination of remote and in-person
  • All staff work remotely, though we do have office space at BJC @ The Commons, 5^th Floor
  • ANM would work the majority of shifts from home but would be expected to be on campus for in-person leadership meetings and to support new staff during the onboarding/training process.
  • Must live within 1 hour of BJC @ The Commons (4249 Clayton Ave, St. Louis, MO 63110)

Additional Preferred Requirements

• Prior leadership experience (2-5 years preferred)
  • Internal candidates may not have prior leadership experience but will still be considered
• Helpful, but not required, nursing experience: triage, pediatrician office, call center
• Strong customer service & conflict resolution
• Technologically savvy
• Organized, dependable, flexible
• Team-player
• Resourceful
• Self-motivated

Overview

St. Louis Children’s Hospital is dedicated to improving the health and lives of children. As one of the top-ranked children’s hospitals in the country, St. Louis Children’s provides care in more than 50 specialty areas through a dedicated team of physicians, nurses, staff and volunteers. Along with inpatient and outpatient medical care, the hospital offers education, wellness and injury-prevention programs to fulfill its mission to “do what’s right for kids.”

 

Providing comprehensive, high-quality care and serving as an advocate for children has been St. Louis Children’s commitment since its inception in 1879. Today, the hospital serves patients and families across a 300-mile service area, and has seen patients from all 50 states and more than 80 countries. 

 

St. Louis Children’s consistently ranks among America’s Best Children’s Hospitals by U.S.News & World Report in all surveyed categories. In 2021, St. Louis Children’s was one of eight children’s hospitals to rank in the top 25 of all 10 specialties. The hospital’s academic and physician partner, Washington University School of Medicine, is one of the top-ranked medical schools in the United States. Since 2005, St. Louis Children’s has been designated as a Magnet® hospital for nursing excellence from the American Nurses Credentialing Center® (ANCC).

 

Preferred Qualifications

Role Purpose

Coordinates patient care, personnel management, maintenance of equipment, equipment purchased, and statistical accumulation.

 

Responsibilities

Manages individual(s) including but not limited to: hires, trains, assigns work, manages & evaluates performance, conducts professional development plans. Ensures that the productivity and actions of that group meet/support the overall operational goals of the department as established by department leadership.

May participate in the development of departmental staffing, revenue and/or expense budgets and having direct responsibility for adhering to those goals. This includes responding to changes in the business which may affect the ability to achieve the budget goals.

Provides and oversees patient care according to planned interventions with regard to their age and developmental needs to attain the patient's optimal level of wellness and documents according to policy.

Creates and ensures implementation of a collaborative plan of care based on assessment, diagnosis and medical treatment.

May support the review of staff hours worked vs scheduled hours and determine appropriate disposition if variation exists.  Perform and approve daily payroll updates.  Reconcile time cards, bonus tracking and coding approval.  Prepare, coordinate and execute all staff communications; prepare huddle agendas and lead meeting.  Determine staffing needs; make nursing assignments as well as assign overtime.  Recommend effective annual increases. Interview staff for open positions; evaluate and conduct performance reviews as assigned; draft and issue corrective actions/coaching; follow up regarding any disciplinary action to determine compliance.

Responsible for staff productivity and the overall operational goals of the department as established by department leadership. Conducts performance evaluations and makes recommendations on areas of improvement if needed.

Minimum Requirements

Education

Nursing Diploma/Associate's

- Nursing

Experience

2-5 years

Supervisor Experience

No Experience

Licenses & Certifications

RN

Preferred Requirements

Education

Bachelor's Degree

- Nursing

Experience

5-10 years

Supervisor Experience

< 2 years

Benefits and Legal Statement

BJC Total Rewards

At BJC we’re committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being.

• Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date
• Disability insurance* paid for by BJC
• Annual 4% BJC Automatic Retirement Contribution
• 401(k) plan with BJC match
• Tuition Assistance available on first day
• BJC Institute for Learning and Development
• Health Care and Dependent Care Flexible Spending Accounts
• Paid Time Off benefit combines vacation, sick days, holidays and personal time
• Adoption assistance

To learn more, go to our Benefits Summary.

*Not all benefits apply to all jobs

The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer