Patient Service Representative - Mercy Clinic Urology

Find your calling at Mercy!

The Advanced Patient Services Representative plays a crucial role in ensuring the smooth operation of the clinic practice by managing patient interactions, administrative tasks, and providing exceptional customer service. This position requires a high level of professionalism, communication skills, and the ability to handle a variety of responsibilities efficiently.

Position Details:

Patient Service Representative – Mercy Clinic Southfork Urology

Location: 12700 Southfork Rd. Saint Louis, MO 63128

Schedule: Full-Time | Monday–Friday, 8:00 AM – 4:30 PM (40 hours/week)

Qualifications:

• Education: High school diploma or equivalent.

• Experience: Customer service experience preferred  

Responsibilities:

• Greet and register patients; verify identity and manage check‑in/check‑out

• Answer phones and perform clerical tasks including Epic charting, scanning, faxing, and document handling

• Schedule appointments, procedures, and testing; provide timely estimates and Good Faith Estimates

• Monitor provider schedules, communicate delays, and coordinate with staff to ensure efficient clinic flow

• Maintain accurate registration, EHRs, and assigned work queues

• Handle patient concerns professionally and escalate as needed

• Manage daily cash drawer, accounts receivable tasks, and payment plans

• Support EPIC updates, departmental initiatives, and clinic communications

• Maintain a safe, clean reception area and adhere to safety, privacy, and infection control policies

• Perform other duties as assigned

Skills, Knowledge and Abilities: 

• Knowledge of medical terminology, insurance, and billing processes

• Clear and professional verbal and written communication skills

• Basic computer skills, including accurate data entry

• Strong customer service skills with a patient‑focused approach

• High attention to detail and accuracy

• Ability to maintain confidentiality and comply with privacy policies

• Adaptable, professional, and able to work well under pressure

• Effective problem‑solving and issue resolution skills

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.

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